Level 1 gave you the vocabulary and the boundaries. Level 2 puts AI to work on the tasks that fill an insurance professional's day: explaining a coverage form to a client, turning a carrier quote comparison into a proposal, answering a billing question, acknowledging a first notice of loss, and checking whether a marketing email says anything a state insurance department would object to.
The course is organised around five workflows. Each one starts with a plain-language look at what a language model can and cannot do for that task, then a worked insurance example built on fictional accounts, then a practical exercise you complete in your own tools. Every lesson names the point at which a licensed person must review the output, because in insurance the licence — not the software — carries the accountability.
You will build a personal prompt library for policy, service, claims, and marketing work; a verification routine that traces every AI statement about coverage back to the policy form, endorsement, or carrier guideline it came from; and a record-keeping habit that shows an examiner or a compliance manager exactly how AI was used on a file. The final examination draws randomly from the full question bank and is scenario-based.
This is an independent educational course offered by AI Coalition Network. It does not replace producer licensing, carrier appointments, or the laws and regulations of any state.