Level 1 gave you the vocabulary and the boundaries. Level 2 puts AI to work on the jobs that actually fill a small business owner's week: writing a quote from a price list, answering a complaint without promising something you cannot deliver, sending a campaign to a list you are allowed to email, asking for reviews in a way the Federal Trade Commission permits, checking a marketing claim before it goes on a sign, researching a vendor or a rule, tidying the month's transactions before the bookkeeper sees them, and keeping the records a tax preparer, a wage inspector, or a bank will one day ask for.
The course is organised around five workflows. Each lesson starts with a plain-language look at what a language model can and cannot do for that task, then a worked example built on a fictional business, then an exercise you complete in your own tools with invented data. Every lesson names the point at which you, or a qualified professional you pay, must review the output, because in a small business the owner carries the accountability, not the software.
You will leave with a prompt library tuned to your business, a verification routine that traces every AI statement about price, availability, policy, or law back to the document it came from, a data-classification rule that keeps card numbers, Social Security numbers, and health details out of tools that should never see them, and a log that shows exactly how AI was used on a customer file. The final examination draws at random from the whole question bank and is scenario-based.
Nothing in Level 2 is legal, tax, accounting, or HR advice. The lessons cite the federal rules that apply to almost every small business, say when a rule depends on your state or your size, and tell you when a question belongs with your lawyer, your CPA, or your payroll provider.
This is an independent educational course offered by AI Coalition Network. It does not replace a business licence, a professional adviser, or the laws and regulations of any state.