How this one is meant to be worked through, in the author's own words:

1. Read the Introduction and Chapters 4 to 7 first, in order. Those are the four rules, and everything after them assumes them.
2. Before you take another client, write both refusal lists - the case-by-case one and the standing one. A judgement call you have already made is a policy; a judgement call you make in the moment is a negotiation. Resources 27 and 28.
3. Put the no-writing clause into your agreement in full: 'You write your own applications. I will not write, rewrite, or draft any part of any document you send in your own name.' Without it the drift arrives by request, and the client reasonably assumes it was included. Section 30.1.
4. Find a supervisor before your first client, not after your first problem. It is the largest recurring cost in most practices, the first one cut, and the only external check on the drift this book is about.
5. Call an insurer with the questions in Resource 2 and get the answers in writing - specifically whether you are covered if a client says you gave them legal advice, and if a client says you wrote something on their application. Then write down when they require notification, because late notification voids cover and the trigger is much earlier than instinct.
6. Write the crisis numbers on paper before you need them - a crisis line, a GP route, an employment solicitor, and a therapist you would send your own family to. You will not want to be searching for them while somebody is on a call with you. Section 35.5.
7. Ask every client which email address to use, and say why. A substantial share of your clients are job-searching while employed, and a message from a career coach in a work inbox is evidence sitting on somebody else's server. Section 31.1.
8. Already coaching? Start with Chapter 5, then Chapter 23, then Chapter 25 - the document you tidied, the claim you let pass, and the between-session work you have not been setting.

Written to be used rather than skimmed. Every financial figure is left blank on purpose, and anything touching law, tax, insurance or data protection is written as questions for a qualified professional rather than answers.

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