How this one is meant to be worked through, in the author's own words:

1. Read the Introduction and Chapters 5 to 8 first, in order - they are the four rules and every later chapter refers back to them. Then read Chapter 19 before touching a customer's bicycle, because it is the fixed inspection order that the whole trade rests on.
2. Three stop-work items, answered in writing before any customer bicycle is touched: whether customers' bicycles are covered while in your CARE, CUSTODY AND CONTROL; whether you are covered for a claim alleging your work caused injury; and the electric bicycle position for work, storage and charging as three separate questions. Chapter 14.11.
3. Care, custody and control is separate from public liability and is the question most commonly missed. Then ask the follow-up that catches people: what is the maximum value for a SINGLE bicycle? At the peak of a spring collection week one mid-range machine can exceed a policy's single-item limit. Chapter 14.4.
4. This book contains no specifications. No torque figures, chain wear limits, rim wear limits, pad thicknesses, rotor minimums, spoke tensions, pressures, service intervals or fluid specifications. Every one comes from the manufacturer of the specific component in front of you. Chapter 17.5.
5. Never take a specification from an AI system. It answers with exactly the confidence of a correct answer, nothing in the output signals an error, and you are consulting a specification precisely because you have no independent basis to evaluate it. An over-torqued carbon steerer looks completely undamaged. Chapter 37.3.
6. The safety inspection runs on every bicycle, every time, whatever was booked, before the booked work - because between your work and the next mechanic nobody will inspect that machine. Not the owner, not an authority, not an annual test, because none exist for bicycles. Chapter 5.1.
7. Six stages, always in this order: brakes, wheels, steering, drivetrain, frame, contact points. The booked complaint is investigated AFTER the six, not during them, because looking for what you expect contaminates the inspection. Chapter 19.2.
8. The order is fixed because the failure mode of an unstructured inspection is omission, and omission leaves no trace - you never notice the check you did not do. A fixed order turns a memory question into a position question. Chapter 19.1.

Written to be used rather than skimmed. Every financial figure is left blank on purpose, and anything touching law, tax, insurance or data protection is written as questions for a qualified professional rather than answers.

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